These Terms & Conditions apply to the purchase by you and the sale by us of goods and services on gripgrab.com. We encourage you to read these Terms & Conditions carefully and to contact us with any questions you may have before placing an order. By placing an order, you agree to be unconditionally bound by these Terms & Conditions in the version valid at the time of ordering.
All contracts of sale of goods and services are entered into in English. All other communications are also handled in English unless mandatory law requires a different language.
gripgrab.com is operated and owned by GripGrab ApS, a private limited company registered in Denmark with CVR number 25377052 and with a registered address and trading address at Literbuen 11, 2740 Skovlunde, Denmark. Our telephone number is +45 35 83 16 84, and our e-mail address is email@example.com.
We sell our goods and services to consumers who have reached the legal age (18 or more) and who are otherwise legally capable of entering into contracts. By placing an order as a consumer, you warrant that you meet these requirements.
We also sell our goods and services to businesses and other legal entities. By placing an order on behalf of a business or other legal entity, you warrant that such entity validly exists and that you are duly authorised to bind such entity.
We sell and deliver our goods and services Europe wide. We do not deliver our goods and services to PO boxes.
The price of the goods or services you order is the price that is posted on gripgrab.com at the time you place your order. All prices are in Euros and are stated inclusive of Danish VAT (25 %).
The cost of delivery of the goods or services you order is not included in the price of the goods or services you order. The delivery price depends on the destination of your order. Free delivery applies for basket values on or above certain values depending on the destination of your order. Please refer to our Delivery page for an overview of delivery costs to your destination.
Please observe that depending on the specific circumstances, you may be liable to pay taxes, duties, customs’ fees, processing fees etc. on your order and/or you may be exempt from Danish VAT. If you are a consumer, this may, for example, be the case if you reside in a country outside the European Union.
We accept payment with Visa, MasterCard, Dankort, and PayPal. Your payment will be fulfilled when your order is shipped. The amount debited from your payment card will not be higher than the amount you have authorized.
Delivery of goods is handled by GLS and will be made to the delivery address indicated by you at the time of ordering within approximately 1-5 business days from dispatch. The exact delivery time depends on the destination of your order. Please refer to our Delivery page for an overview of Estimated Delivery Time to your destination. The Estimated Delivery Time is calculated from the day you receive your tracking number.
Right of withdrawal
The right of withdrawal is available to you only if you are a consumer and reside in the European Union.
The right of withdrawal does not apply to goods that are made to your specifications or are clearly personalized. This includes but is not limited to items with any form of custom print.
If the right of withdrawal applies to your contract of sale, the following terms, which we will e-mail to you together with the Model Withdrawal Form (which you can also find here) when we accept your order, apply:
You have the right to withdraw from this contract within 14 days without giving any reason.
In the case of a contract of sale of goods, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. In the case of a contract of sale of services, the withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us - GripGrab ApS, Literbuen 11, 2740 Skovlunde, Denmark, telephone number: +45 35 83 16 84, e-mail address: firstname.lastname@example.org - of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the Model Withdrawal Form, but it is not obligatory. You may also use our online returns form. If you do so we immediately confirm receival of your withdrawal by mail.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Please note that you will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
You cannot exercise the right of withdrawal by simply refusing to receive the goods purchased unless you inform us of your decision to withdraw from your contract of sale at the same time.
If you exercise the right of withdrawal and return the goods to us, you are responsible for ensuring that the goods are safely packaged. You bear the risk of loss of or damage to the goods from the time we deliver them to you. Please note that we do not accept goods that are returned to us collect on delivery.
If you use the goods in a more comprehensive way than needed to establish their nature, characteristics, and functioning, the goods will be regarded as used. This means that, if you exercise the right of withdrawal and return the goods to us, we will reimburse to you only a part of or no part of the payments received from you, depending on the commercial value of the goods.
To be reimbursed for all the payments we have received from you, you may handle the goods the same way as you would in a physical shop: You may test the goods, but you may not start actually using them. If the goods have suffered a loss of commercial value, for which you are liable, the loss will be offset against the payments we have received from you.
When we have received information of your decision to withdraw from your contract of sale, we will send you an e-mail advising you what the next steps are and where to send back the goods to or hand the goods over to us. When you return the goods, please enclose a copy of the order confirmation.
When we have received back the goods from you, we will send you an e-mail advising you what the next steps are to finalize the processing of your decision to withdraw from your contract of sale.
We recommend that you acquire a proof of postage receipt and retain this until you receive email confirmation that we are processing your return.
We are dedicated to making outstanding goods of the finest quality. However, in the unlikely event that you discover a lack of conformity of the goods we have delivered to you, we recommend you exercise your right to the 24-month legal goods guarantee under the Danish Sale of Goods Act (“købeloven”). This means that if you discover a lack of conformity of the goods we have delivered to you within 24 months after delivery, we will, at our expense, replace the goods or reimburse the price of the goods paid by you against receipt of the goods.
It is a requirement that the claim of non-conformity is justified; that the non-conformity has not arisen as a result of excessive use, incorrect use or other tortious conduct; and that you notify us of the claim of non-conformity within a reasonable time after you discovered it. If you notify us within 2 months after you discovered the non-conformity, the notice has been timely given.
If the claim of non-conformity is covered by guarantee, we are happy to reimburse you reasonable freight costs you may incur in returning the goods to us. Please remember to get a receipt for your return costs. Please note that we do not accept goods that are returned to us collect on delivery.
If you wish to notify us of a claim of non-conformity, you must inform us.
Please use our online returns form to inform us and to receive a free pre-paid return label. Utilizing our returns form is not a legal requirement, but it will help facilitate the processing of your claim and reduce our response time.
When we have received the claim of non-conformity, we will send you an e-mail advising you what the next steps are.
All return goods must be sent to GripGrab ApS, Literbuen 11, 2740 Skovlunde, Denmark.
At GripGrab we aim to delight our customers at all times. However, if you are unhappy about any aspect of gripgrab.com or the product or service you receive from us and would like to make a complaint, please contact us by e-mail at email@example.com and we will attend to your complaint immediately.
If you feel that we do not handle your complaint to your satisfaction, then you may contact any of the following organizations depending on the type of complaint: the Danish Data Protection Agency (“Datatilsynet”), the Danish Consumer Complaints Board (“Forbrugerklagenævnet”), the European Consumer Centres Network or econsumer.gov.
All purchases and sales made on gripgrab.com, and all disputes arising out of or in connection with these Terms of Sale or gripgrab.com generally, are governed by Danish law to the exclusion of conflict of law provisions and the United Nations Convention on Contracts for the International Sale of Goods, unless mandatory law requires otherwise