Shipping policy
Pricing & customs information
The price you pay for goods or services is the price displayed on gripgrab.com when you place your order.
For deliveries to the EU, the UK and Norway, the price shown at checkout includes all applicable duties, customs charges and processing fees.
For deliveries to all other destinations, additional taxes, import duties, customs fees or processing fees may apply. These charges depend on the destination and local regulations and are the responsibility of the customer.
Shipping costs depend on the delivery destination and your chosen delivery method and will be calculated at checkout.
Free shipping is available when your basket value reaches the applicable threshold for your delivery destination.
Where do you ship to?
We currently ship to a selected list of countries. Unfortunately, we’re unable to offer delivery to some destinations — including the USA — because shipping costs and/or import tariffs would make orders unreasonably expensive. To avoid unexpected fees and delays, these countries are not available at checkout. If your country isn’t listed, we’re not able to ship there at this time.
Do you offer free shipping?
We offer free shipping options to all countries in the EU on orders over 50€. Worldwide shipping is costly, and for orders outside Europe, we therefore ask our customers to pay a small fee to cover part of the shipping costs.
When do you ship my order?
If you place your order before 2pm on weekdays we will in most cases ship your order the same day. Orders which you place during weekends or holidays will be processed the following weekday.
Can I track my order?
Yes you can. When your order is dispatched you will receive an email with your tracking number and a link to a website that allows you to monitor the delivery status.
What do you charge for shipping to my destination, and how long does it take for my order to arrive?
We offer a range of different shipping options to ensure there is one which satisfies your personal preferences. The different options, and their transit times and costs, are listed in this chart.
What if I need help?
You can always get in touch by writing to us at support@gripgrab.com.
DISCLAIMER: Please expect longer transit times during peak season
During peak shopping periods such as Black Friday, Singles Day, Cyber Monday and Christmas, transit times from our shipping partners are unfortunately longer than usual. This is due to the increased number of parcels being shipped worldwide.
From Monday to Friday our warehouse team do their best to pack and ship out your order within 24 hours of receiving it, but sometimes our shipping partners may not be able to deliver it to you within the suggested transit times.
Once the parcels are picked up by our shipping partners, there is unfortunately little we can do to speed up delivery times.
You can always track the status of your order via the shipping link which we have sent to you in a separate email.
We are sorry for any inconvenience this may cause but hope for your understanding.