Warranty

We are dedicated to making outstanding products of the finest quality. However, in the unlikely event that an error has occurred in the manufacturing of your GripGrab product please let us know. If you discover a manufacturing error on a product we have delivered to you within 24 months after delivery, we will, at our expense, replace the goods or reimburse the price of the goods paid by you against receipt of the goods.

Please notice that it is a requirement that any claim of non-conformity is justified; that the non-conformity has not arisen as a result of excessive use, incorrect use or other tortious conduct.

Please fill out this form: Warranty form

 

Please post the package to the following returns address:

GripGrab ApS, Literbuen 11, 2740 Skovlunde, Denmark

Please mark packages "Goods returned for refund" or “Goods returned under warranty” as applicable.

All packages returned under warranty must be clearly marked with cost of postage.

International returns

We will offer you a DHL pickup service for returning the items to us. 

You can otherwise use a service of your own choice with cost of postage clearly marked on the package. Please notice the maximum values of postage we offer to refund for goods returned under warranty.

Denmark

We will offer you a GLS Pakkeshop service for returning the items to us. 

You can otherwise use a service of your own choice with cost of postage clearly marked on the package. Please notice the maximum values of postage we offer to refund for goods returned under warranty.

Proof of postage

We recommend that you acquire a proof of postage receipt and retain this until you receive email confirmation that we are processing your return. Please note this service can take 5-7 working days.

Refund

Once we receive your returned items at GripGrab, we aim to process them within seven days. We will then refund you any money owing, and/or the postage costs incurred (only goods returned under warranty), up to the following value:

Country

Postage Refund

SE, DK, DE, NL, BE, LU, GB, FR

€5

IT, AU, LU, PO, SVK, SP

€5

Other EU countries

€30

Non EU incl. NO + CH

€40

IS, RS, TR

€45

 

For non-EU returns GripGrab will not accept customs charges incurred when returning items.

Please note that for gift exchanges we can only refund postage to the original purchaser.

If you have any enquiries about your return once it has been posted, please contact our customer service here.

 

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